Refund Policy

How refunds and cancellations work for InterviewPro subscriptions and one-time purchases.

Subscription plans

If you cancel a paid subscription, you will retain access until the end of the current billing period. We do not prorate refunds for partial months. If you believe you were charged in error or within a refund-eligible window, contact us with your account and transaction details.

Refund-eligible cases

We may issue a refund in the following situations:

• Duplicate or erroneous charge (we will refund the duplicate in full).
• Subscription cancelled within the timeframe stated at purchase (e.g. within 7 days of first charge, if stated in the plan).
• Service failure on our side that prevented use for a significant portion of the paid period (handled case by case).

Non-refundable

Usage-based charges (e.g. per-interview or per-seat usage already consumed), one-time setup or implementation fees (if any), and charges for periods where the service was available and used are generally not refundable unless required by law or explicitly stated in your plan.

How to request a refund

Contact us through the support or contact option in the app, or via the email provided at sign-up. Include your account email, the transaction or invoice reference, and a short reason. We will respond within a few business days and process approved refunds to the original payment method where possible.

Changes to this policy

We may update this refund policy from time to time. The version in effect at the time of your purchase or renewal applies. Continued use after changes constitutes acceptance of the updated policy where applicable.

Contact

For refund requests or questions about this policy, use the contact options in the app or the address provided in your contract or sign-up flow.